First off, I will say congrats. Because if you’re reading this you’re probably in the process of hiring staff for your coworking space.
You’ve come a long way!
Now - recruiting, picking, and hiring the right people will have a huge impact on member experience. In short, your space's success relies heavily on hiring inspirational talent.
This can be intimidating, but it shouldn’t be.
This article will provide you with a solid starting point on how to find the right person for the most vital role in your business: Community Manager.
The role of Community Manager is not a standard 9-5 desk job.
A Community Manager will essentially be your greatest asset. And almost always working on their feet.
Depending on the size of your space, the Community Manager will be responsible for several daily tasks, but also accountable for the fulfillment of long-term goals.
Let's look at some industry tips and tricks when looking for a Community Manager.
Writing the community manager job description
Attracting a quality candidate pool starts with a concise, honest, and clear job description.
As mentioned before, the specifics of the Community Manager’s role will vary depending on the size of your space.
For example, larger spaces employ a Community Manager and an Assistant or Junior Community Manager to divide the workload. But in general, the job description, tasks, and responsibilities assigned to a Community Management team remain consistent. They include, but are not limited to:
- Sales: respond to potential member inquiries, conduct member tours, send and track follow-ups, complete sign-ups, and new member onboarding.
- Member management: membership sales, event coordination and hosting, resolving member inquiries and complaints, a point of contact for billing issues, and social media community management.
- Front desk: Greeting guests and informing of their arrival, sorting mail and packages, opening and closing the space, general administrative tasks, and common area tidying.
As you can see, this is a lot of work and can be easily be tackled by not just one employee, but two.
As your business grows, you may need to hire additional people with specific expertise such as sales and marketing to tackle these specialized responsibilities.
Community manager qualities & experience
Now that you have written formal job descriptions and created job postings, you’re probably receiving some resumes and referrals.
Since the role of the community manager is characterized by a wide variety of tasks and responsibilities, potential candidates can come from all types of backgrounds: Customer service, sales, hospitality, management, etc.
Community Managers touch a little bit of everything from sales to event organization, but one thing they should all have in common is an energetic, cheerful, and outgoing personality.
This is essential as they will be the face of your business and frequently interacting face to face with your community.
A Community Manager is the face of your business.
They will oftentimes be the first person that a potential member interacts with.
First, you must find the right candidate by writing an honest and precise job description tailored to your space’s current needs.
Although it’s common to find coworking Community Managers that come from a variety of backgrounds, but they must embody a dynamic and energetic attitude, as Community Manager is not a low-energy 9-5 desk job.
The job involves a lot of leg work, face to face interactions, and constant problem resolution. Finding someone who is naturally sociable and also possesses a knack for problem-solving is key to hiring the right person for the job.